For Online Learning Services
examBrains mission is to improve lives through learning. We enable anyone anywhere to create and share educational courses (instructors) and to enroll in these educational courses to learn (students). We consider our marketplace model the best way to offer valuable educational content to our users. We need rules to keep our platform and services safe for you, us and our student and instructor community.
These Terms apply to all your activities on the examBrains website, the examBrains mobile applications, and other related services (“Services”). If you publish a course on the examBrains platform, you must also agree to the Instructor Terms.
By agreeing to these Terms, you agree to resolve disputes with examBrains through binding arbitration (with very limited exceptions, not in court), and you waive certain rights to participate in class actions, as detailed in the Dispute Resolution section.
You need an account for most activities on our platform. Keep your password somewhere safe, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by Contacting us.
You need an account for most activities on our platform, including to purchase and enroll in a course or to submit a course for publication. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission.
This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed.
You may not share your account login credentials with anyone else. You are responsible for what happens with your account and examBrains will not intervene in disputes between students or instructors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting us. We may request some information from you to confirm that you are indeed the owner of your account.
Students and instructors must be at least 18 years of age to create an account on examBrains and use the Services. If you are younger than 18 but above the required age for consent to use online services where you live, you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you enroll in courses that are appropriate for you. If you are below this age of consent to use online services, you may not create a examBrains account. If we discover that you have created an account that violates these rules, we will terminate your account. Under our Instructor Terms, you may be requested to verify your identity before you are authorized to submit a course for publication on examBrains.
2. Course Enrollment and Lifetime Access
When you enroll in a course, you get a license from us to view it via the examBrains Services and no other use. Don’t try to transfer or resell courses in any way. We grant you a lifetime access license, except when we must disable the course because of legal or policy reasons.
Under our Instructor Terms, when instructors publish a course on examBrains, they grant examBrains a license to offer a license to the course to students. This means that we have the right to sub license the course to the students who enroll in the course. As a student, when you enroll in a course, whether it’s a free or paid course, you are getting a license from examBrains to view the course via the examBrains platform and Services, and examBrains is the licensor of record. Courses are licensed, and not sold, to you. This license does not give you any right to resell the course in any manner (including by sharing account information with a purchaser or illegally downloading the course and sharing it on torrent sites).
In legal, more complete terms, examBrains grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the courses and associated content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular courses or feature of our Services.
All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sub-license, or otherwise transfer or use any course unless we give you explicit permission to do so in a written agreement signed by a examBrains authorized representative. This also applies to content you can access via any of our APIs.
We generally give a lifetime access license to our students when they enroll in a course. However, we reserve the right to revoke any license to access and use courses at any point in time in the event where we decide or are obligated to disable access to a course due to legal or policy reasons, for example, if the course you enrolled in is the object of a copyright complaint, or if we determine its content violates our Trust & Safety Guidelines.
The lifetime access is not applicable to add-on features and services associated with a course. For example, translation captions of courses may be disabled by instructors at any time, and instructors may decide at any time to no longer provide teaching assistance or Q&A services in association with a course.
To be clear, the lifetime access is to the course content but not to the instructor.Instructors may not grant licenses to their courses to students directly, and any such direct license shall be null and void and a violation of these Terms.
3. Payments, Credits, and Refunds
When you make a payment, you agree to use a valid payment method. If you aren’t happy with your course, examBrains offers a 30-day refund or credit for most course purchases.
The prices of courses on examBrains are determined based on the terms of the Instructor Terms. We regularly run promotions and sales for our courses and certain courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time you complete your purchase of the course (at checkout). Any price offered for a particular course may also be different when you are logged into your account from the price available to users who aren’t registered or logged in, because some of our promotions are available only to new users.
If you are logged into your account, the listed currency you see is based on your location when you created your account. If you are not logged into your account, the price currency is based on the country where you are located. We do not enable users to see pricing in other currencies.
You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. examBrains works with third party payment processing partners to offer you the most convenient payment methods and to keep your payment information secure.
When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payment.
3.3 Refunds and Refund Credits
If the course you purchased is not what you were expecting, you can request, within 30 days of your purchase of the course, that examBrains apply a refund to your account. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment processing partners, the platform from which you purchased your course (web or mobile app), and other factors. No refund is due to you if you request it after the 30-day guarantee time limit has passed. However, if a course you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 30-day limit. examBrains also reserves the right to refund students beyond the 30-day limit in cases of suspected or confirmed account fraud.
To request a refund, follow the steps here. As detailed in the Instructor Terms, instructors agree that students have the right to receive these refunds.
If we decide to issue refund credits to your account, they will be automatically applied towards your next course purchase on our website, but can’t be used for purchases in our web and mobile app. Refund credits may expire if not used within the specified period, and have no cash value.
At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of a course that you want to refund or if you’ve previously refunded a course, we reserve the right to deny your refund, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms or our Trust & Safety Guidelines, you will not be eligible to receive a refund.
3.4 Gift and Promotional Codes
examBrains or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for prepaid credits applied to your examBrains account, which then may be used to purchase eligible courses on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific courses. Prepaid credits can’t be used for purchases in our mobile or TV applications.
These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your examBrains account. Gift and promotional codes offered by examBrains may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies. If you have multiple saved credit amounts, examBrains may determine which of your credits to apply to your purchase.
4. Content and Behavior Rules
You can only use examBrains for lawful purposes. You’re responsible for all the content that you post on our platform. You should keep the reviews, questions, posts, courses and other content you upload in line with our Trust & Safety Guidelines and the law, and respect the intellectual property rights of others. We can ban your account for repeated or major offenses. If you think someone is infringing your copyright on our platform, let us know.
You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.
If you are a student, the Services enable you to ask questions to the instructors of courses you are enrolled in, and to post reviews of courses. For certain courses, the instructor may invite you to submit content as “homework” or tests. Don’t post or submit anything that is not yours.
If you are an instructor, you can submit courses for publication on the platform and you can also communicate with the students who have enrolled in your courses. In both cases, you must abide by the law and respect the rights of others: you cannot post any course, question, answer, review or other content that violates applicable local or national laws or regulations of your country.
You are solely responsible for any courses, content, and actions you post or take via the platform and Services and their consequences. Make sure you understand all the copyright restrictions set forth in the Instructor Terms before you submit any course for publication on examBrains. course for publication on examBrains.
If we are put on notice that your course or content violates the law or the rights of others (for example, if it is established that it violates intellectual property or image rights of others, or is about an illegal activity), if we discover that your content or behavior violates our Trust & Safety Guidelines, or if we believe your content or behavior is unlawful, inappropriate, or objectionable (for example if you impersonate someone else), we may remove your content from our platform. examBrains complies with copyright laws.
examBrains has discretion in enforcing these Terms and our Trust & Safety Guidelines. We may terminate or suspend your permission to use our platform and Services or ban your account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, or if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion.
Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.
If one of our instructors has published a course that infringes your copyright or trademark rights, please let us know. Our Instructor Terms require our instructors to follow the law and respect the intellectual property rights of others. For more details on how to file a copyright or trademark infringement claim with us.
5. examBrains Rights to Content You Post
You retain ownership of content you post to our platform, including your courses. We’re allowed to share your content to anyone through any media, including promoting it via advertising on other websites.
The content you post as a student or instructor (including courses) remains yours. By posting courses and other content, you allow examBrains to reuse and share it but you do not lose any ownership rights you may have over your content. If you are an instructor, be sure to understand the course licensing terms that are detailed in the Instructor Terms.
When you post content, comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize examBrains to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit.
In legal language, by submitting or posting content on or through the platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed).
This includes making your content available to other companies, organizations, or individuals who partner with examBrains for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.
6. Using examBrains at Your Own Risk
Anyone can use examBrains to create and publish courses and instructors and we enable instructors and students to interact for teaching and learning. Like other platforms where people can post content and interact, some things can go wrong, and you use examBrains at your own risk.
Our platform model means we do not review or edit the courses for legal issues, and we are not in a position to determine the legality of course content. We do not exercise any editorial control over the courses that are available on the platform and, as such, do not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the courses. If you enroll in a course, you rely on any information provided by an instructor at your own risk.
By using the Services, you may be exposed to content that you consider offensive, indecent, or objectionable. examBrains has no responsibility to keep such content from you and no liability for your access or enrollment in any course, to the extent permissible under applicable law. This also applies to any courses relating to health, wellness, and physical exercise. You acknowledge the inherent risks and dangers in the strenuous nature of these types of courses, and by enrolling in such courses you choose to assume those risks voluntarily, including risk of illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during, and after your enrollment in a course.
When you interact directly with a student or an instructor, you must be careful about the types of personal information that you share. While we restrict the types of information instructors may request from students, we do not control what students and instructors do with the information they obtain from other users on the platform. You should not share your email or other personal information about you for your safety.
We do not hire or employ instructors nor are we responsible or liable for any interactions involved between instructors and students. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of instructors or students.
When you use our Services, you will find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.
7. examBrains Rights
We own the examBrains platform and Services, including the website, present or future apps and services, and things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization.
All right, title, and interest in and to the examBrains platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students) are and will remain the exclusive property of examBrains and its licensors. Nothing gives you a right to use the examBrains name or any of the examBrains trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding examBrains or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.
You may not do any of the following while accessing or using the examBrains platform and Services:
- access, tamper with, or use non-public areas of the platform (including content storage), examBrains computer systems, or the technical delivery systems of examBrains service providers.
- disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
- copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the examBrains platform or Services.
- access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API (and only pursuant to those API terms and conditions). You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
- in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as examBrains); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.
8. Miscellaneous Legal Terms
These Terms are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.
8.1 Binding Agreement
You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with examBrains. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.
If you are an instructor accepting these Terms and using our Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.
Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.
These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us (which include, if you are an instructor, the Instructor Terms and the Promotions Policy).
If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect.
Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.
The following sections shall survive the expiration or termination of these Terms: Sections 2 (Course Enrollment and Lifetime Access), 5 (examBrains Rights to Content You Post), 6 (Using examBrains at Your Own Risk), 7 (examBrains Rights), 8 (Miscellaneous Legal Terms), and 9 (Dispute Resolution).
It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their course. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will examBrains or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.
We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.
8.3 Limitation of Liability
There are risks inherent to using our Services, for example, if you enroll in a health and wellness course like yoga, and you injure yourself. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.
If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless examBrains, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.
8.5 Governing Law and Jurisdiction
These Terms are governed by the local country laws without reference to its choice or conflicts of law principles.
8.6 Legal Actions and Notices
No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued.
Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to firstname.lastname@example.org).
8.7 Relationship Between Us
You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.
8.8 No Assignment
You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.
10. Updating These Terms
From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and examBrains reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.
Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.
11. How to Contact Us
The best way to get in touch with us is to contact us. We’d love to hear your questions, concerns, and feedback about our Services.
Thanks for teaching and learning with us!
For Exam Training & Registration Services
These Terms of Service (“Terms”) govern your access to and use of all our products & services across our Branches and subsidiaries including our various websites and across all platforms utilized by the parent company examBrains.
By using the Services you agree to be bound by these Terms in its entirety. Please note that these stipulated Terms are subject to frequent reviews, updates and there may or may not be prior notice to these effects.
Exams or Tests can only be registered when full payment is made and confirmed. Part Payment for any Examination or Test registration will not be considered until Payment is complete.
Tests that have been successfully registered correctly cannot be canceled. Where a Candidates first preferred Test date is no longer available, he or she will be automatically registered for his or her second preferred Test date if already chosen by the Candidate; and may or may not be contacted upon this action.
In a situation where a candidate’s Test isn’t registered due to non-availability of chosen preferred date(s), such person will be contacted to pick an alternatively available date via E-mail, Phone call or SMS for which we must receive mutual correspondence.
Where the candidate does not accept the above(point 4), the option of refund becomes available after which all charges for Textbooks and Training services have been deducted.
We will consider requests in writing (via E-mail) for refunds of unregistered Tests or Examinations on a case by case basis via the receipt of relevant information to determine the eligibility of a refund. Where eligible, (point 4) applies including a 10% Service Charge.
Where it is established that the warranted service paid for was not provided due to our incapacity, the 10% service charge will not be deducted. Refund will not be issued for incorrect choice of examination or test. However, there is an option of Examination conversion(points 5 and 15) applies.
Payment made for Training services is NON-REFUNDABLE and NON-TRANSFERABLE. Switching of Training schedules or modes (from Weekdays to Weekends) or vice versa is permitted on the basis that the Candidate informs an admin staff of their intent and that the Candidate is made aware that their training duration will not be extended or adjusted to suit their newly chosen Training Schedule.
Candidates must inform at least one admin personnel if or when the Candidate plans on being absent from their scheduled Training duration. Failure to do so would result in the client forfeiting days missed and would not be entitled to an extension of Training duration.
Candidates are restricted to the Training schedule or mode paid for. Mixing of Training schedules is not permitted. In a situation whereby a Candidate makes a part payment for an Examination or Test and an upward price review occurs before the balance of payment, such candidate would have to make the balance payment on the new pricing.
In a case where a candidate has made full payment for an exam and an upward price review occurs, such candidate will be contacted either to make a balance payment or be given the option of a Refund (points 4 and 5 applies).
In the eventuality whereby a candidate could not be registered or a service could not be fulfilled due to circumstances beyond our control, (Exam body related, voucher unavailability, etc) such candidate would be contacted, be made aware of the issue and would be given alternative options to choose from including the choice of applying for a Full Refund (Point 3 applies).
There will be no refund for an Examination or Test registration payment that has exceeded one Fiscal Year. Such Examination or Test MUST be taken by the Candidate or Payment made will be forfeited.
Application and Payment for an Exam or Test Rescheduling must be made Seven (7) working days before the actual PREVIOUSLY chosen test date. A rescheduling fee will be charged.
Payment made by a candidate without requesting for service will lead to forfeiture after a maximum of Two (2) years. Failure to Reschedule a candidates’ examination will result in a Refund if said candidate did not pay the required rescheduling fee on or before our established deadline (number of days before the ‘to be rescheduled’ exam date) for that particular Examination.
Though we use several means of communication or correspondence in interacting with Candidates or Clients, the most acceptable form of correspondence from Test Candidates or Clients to examBrains and (or) its subsidiaries is the E-mail.
Every update or request from Candidates pertaining to our services must be sent via E-mail even if previous correspondence may have occurred through other means of communication. This helps both parties have a record of previous correspondence and acknowledgments. We will always ask Candidates to send E-mails pertaining to their requests before acting on them.
Admission Processing Agreement
In consideration of the professional services to be rendered, The Candidate must agree to pay a non-refundable fee as stated on the Admission Agreement Form being the admission processing fee, payable as stated below :
Candidate must agree and acknowledge that the non-refundable fee as specified to pay is payable for admission processing install-mentally at 70% before the commencement of the process and 30% before the collection of I-20 to examBrains, that is, the handing over of all Admission documents.
Candidate must understand that the non-refundable admission processing fee charged in their case is the professional fee examBrains charges to represent him or her for admission processing into the agreed stated number of universities abroad.
Candidate must acknowledge and agree that the fee paid to examBrains does not guarantee that their application for admission into the agreed number of schools will be approved by same. The Candidate’s admission is solely dependent on the school to which he or she has applied to.
Candidate must also acknowledge and agree that their payment of the non-refundable admission processing fee allows examBrains to send their application to the agreed number of institutions stated in the agreed country or countries chosen on the admission form.
Candidate must understand that examBrains is not responsible for any payment(s) that He or She makes to the school(s) to which they may have applied to in the likes of tuition fee or otherwise and hence cannot be held liable under any circumstances.
Candidate must also agree that whenever He or She has issues or complaints about their application for admission in the agreed country or countries chosen or any term of this agreement, He or She will first contact examBrains, whom He or She has appointed as their agent and seek to resolve all issues.
In the event that the Candidate fails to sign the Agreement or The Candidate is in arrears of payment of fees or cost, examBrains shall not be expected or required to render services.
How to Apply for a Refund
The following documentation must be submitted to enable us to process your request.
An E-mail requesting for a refund that contains grounds for which you are demanding such. The receipt or evidence of payment issued by examBrains or any of its subsidiaries.
Candidates account details.
How Refunds are Addressed
Refund applications take thirty (30)days to process. You will be contacted on the outcome of your application.
Refunds shall only be issued by Bank transfer for all Payments made.
Refunds shall not be issued to Third Parties.
It’s no secret that candidates are seeking convenience, resulting in a drive towards on-demand delivery. Candidates must allow the agreed number days (applicable to your chosen delivery option) for their order to arrive. If more than 15 days have passed please email or call to review the status of your order. Refunds will be handled through email if necessary.
Candidates must understand that the courier Delivery option “Home delivery” applies within the Stipulated state(s) we have a physical branch(es) or subsidiaries and have a delivery timeline of 24-48 hours after payment confirmation.
All deliveries are processed after payment confirmation.
Candidates who choose 3rd Party Courier service companies as their courier delivery option must be made aware that once their package is handed over to the courier service provider, we have little or no control over the status of the package aside being able to monitor its delivery process.
Extra charges may apply if you choose to defer your delivery to a location different from what was previously chosen.
Our return policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately, we can’t offer you a refund or an exchange.]
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and reason for the return.
Please do not send your purchase back to the manufacturer.
There are certain situations where returns and exchanges are granted (if applicable).
Book with obvious signs of use, missing pages, faulty CDs, etc.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.